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Important Guest Information
We always do our best to make sure all guests enjoy their retreat or sightseeing tour, however there are some things we cannot be responsible for. Please see our terms and conditions below.
Terms and Conditions
Guests assume complete and full responsibility for, and hereby release Vibrant Women, Tammie Day and the employees or anyone involved in supplying any services in the lead up to and during the length of the proposed travel for the following.
Vibrant Women and Tammie Day, shall not be responsible for any injuries, losses or damages in connection with accommodations, other facilities at the accommodation, ground transportation, diseases, local laws, climatic conditions, political issues, terrorism, Acts of God, delays, pandemics, changes or cancellation of travel due to weather conditions, accidents or health related problems leading up to or during a retreat or tour, unless such injuries, losses or damages are due to the negligence or wilful misconduct of Vibrant Women or Tammie Day.
*It is the travellers responsibility to obtain appropriate travel insurance coverage against these risks, this is compulsory.
If travel plans are delayed or cancelled for any reason there will be no refunds issued by Vibrant Women or Tammie Day except as stated herein.
If participants choose to leave the group to venture out on their own we cannot be held responsible for any issues that may arise from being on their own.
We specifically recommend that foreigners travelling abroad do so with a valid Passport expiring more than six month following the departure date. Individual travellers are responsible for ensuring they arrange visas to countries being visited as required.
Vibrant Women and Tammie Day are not responsible for expenses incurred in preparation for any cancelled trips by a guest such as airline tickets or for costs incurred due to travel delays, flight cancellation or illness.
Cancellation by Vibrant Women
Vibrant Women will do its utmost to never cancel a retreat or sightseeing tour, but if for some reason Vibrant Women were to cancel a trip, guests are welcome to move dates or their payment would be refunded in full. If the cancellation is the result of something out of our control such as one of the issues mentioned in our “Terms and conditions” above, this is not considered to be a cancellation by Vibrant Women.
Cancellations by guests
Up until 90 days before the start of the retreat or tour a $750 non-refundable, non transferable deposit will be retained. For between 90 days and 60 days, 50% will be forfeited in addition to the non-refundable, non transferable deposit. For less than 60 days or for no shows the entire amount will be retained as we would have already had to pay for accommodation, transport, flights and activities, and this money will not be returned to us. Once the tour has commenced no monies will be returned to you. This is why travel insurance is compulsory.
Each trip may also have some specific policies relating only to that retreat or tour. Please check the webpage under cancellation policy for any specific details.
Payment of your deposit indicates your agreement to the cancellation policy and also to our terms and conditions as stated above.
Inappropriate behavior by guests
If guests display any of the following behaviours Vibrant Women reserves the right to terminate the guests retreat or tour immediately. No reimbursement of funds will be given. Any loss of funds or expenses incurred as a result will be at the cost of the guest.
- Irrational behaviour or mental health issues impacting negatively on the experience of other guests.
- Mobility issues stopping the guest from participating in activities and also reducing opportunities for other guests to participate as they are waiting for them or having to change the program to accommodate them. This also includes wearing inappropriate footwear.
- Excessive consumption of alcohol, and any consumption of illicit drugs will result in immediate termination of retreat or tour.
- Rudeness or bullying behaviour either to other guests, the group leader or any staff, this will not be tolerated.
- Not adhering to local customs or laws which could result in placing the group at risk, will result in you leaving the group.
*Safety of our guests is our utmost concern and we take it very seriously.
Deposit required at the time of booking is in the currency the retreat is priced in, the remainder is to be paid 90 days prior to arrival at the tour or retreat unless otherwise stated. You may also choose a payment plan. If you are unsure about any of our terms, conditions or cancellation policies please contact firstname.lastname@example.org